Help with romance scams and catfishing
If you have been affected by online deception, these organisations offer practical advice, reporting services and emotional support. You can contact them directly, whether you are seeking help for yourself or someone close to you.
Fraud reporting
Report Fraud — England, Wales and Northern Ireland
Report Fraud is the national reporting service for fraud and cyber crime in England, Wales and Northern Ireland. Use its website to report a suspected romance scam and find guidance on what happens next.
Police Scotland
If you live in Scotland, report suspected romance fraud directly to Police Scotland by calling 101. Its website also provides advice about recognising and reporting romance scams.
Visit Police Scotland’s romance fraud guidance →
Financial help and complaints
Your bank or payment provider
If you have sent money, contact your bank or payment provider immediately and explain that you suspect fraud. Ask whether the payment can be stopped or recovered. Use your banking app or the number on your card. Calling 159 can also connect you to participating banks.
Find out about contacting your bank through 159 →
Financial Ombudsman Service
If you are unhappy with how your bank or payment provider handled a scam, the Financial Ombudsman Service may be able to help. Its service is free for consumers. You must first give the bank or provider an opportunity to resolve your complaint.
Get help with a complaint about fraud or a scam →
StepChange Debt Charity
If money lost to a scam has left you struggling with debts or repayments, StepChange offers free debt advice. It can help you review your finances and understand the options available.
Get debt advice from StepChange →
Emotional support and specialist advice
Victim support services
Victim support organisations help people cope with the effects of crime, including fraud. They can provide emotional support and help you understand your options. Choose the service for where you live.
Victim Support — England and Wales →
Victim Support Northern Ireland →
LoveSaid
LoveSaid focuses on romance fraud, providing information and resources for people affected. Its guidance can help you understand what has happened and consider your next steps.
Samaritans
If you are feeling overwhelmed or struggling to cope, Samaritans offers a listening ear without judgement. You can call 116 123 free, day or night. You do not have to be suicidal to get in touch.
Online abuse and misuse of images
Report Harmful Content
Report Harmful Content provides guidance on reporting harmful material online, with direct links to the reporting tools used by different platforms. It can help you work out where and how to raise a concern.
Visit Report Harmful Content →
Revenge Porn Helpline
The Revenge Porn Helpline supports adults aged 18 and over in the UK whose intimate images have been shared, or threatened with sharing, without their consent. It offers advice and help with reporting and seeking removal of content.
Get help from the Revenge Porn Helpline →
Links and service information checked: 5 October 2026.