How your review works

An online profile only tells part of someone’s story. Plainview Investigations uses specialist digital investigation tools and research techniques to look beyond it—searching for relevant accounts, image matches, records and connections that everyday searches can miss.

We investigate how that digital footprint fits the identity and claims presented, then explain what the evidence supports, what raises concerns and what remains unresolved.

You give us a starting point and the questions that matter to you. We carry out the research and bring the findings together in a clear, evidence-supported report.

Step 1 – Tell us who you want checked and why

Choose your review and complete payment through our checkout. Your order-confirmation email will contain a link to your Review Briefing Form.

Use the form to tell us who you’re concerned about and what you want to understand. Include whichever starting details you already have, such as a profile link, photograph, username, email address or phone number.

You do not need to investigate the person yourself or gather a complete background. These details give us leads to investigate using our specialist search tools and research techniques.

If we need anything else to identify the right person or understand your concern, we’ll contact you.

Unsure which review to choose? Contact us before purchasing.

Step 2 – We confirm your review and delivery date

We review your completed briefing form within one working day, checking that we have the information needed and that your questions fit the review you’ve purchased.

For an Extended Review, we also agree the specific claims or questions that require additional research.

Your confirmation email sets out what we will examine and when you can expect your report.

Our expected turnaround from receiving your completed briefing form is:

• Focused Review: 3–4 working days.

• Extended Review: 4–5 working days.

This includes our initial review of your form. If clarification or additional time is needed, we’ll contact you promptly, explain why and agree a revised delivery date with you.

Working days are Monday to Friday, excluding UK bank holidays.

Step 3 – We search beyond the profile

We use specialist digital investigation tools to search across sources, uncover relevant connections and follow leads beyond the information you already know.

Depending on the review and the leads available, we search for:

• Photographs appearing elsewhere: other uses of an image, different identities attached to it and relevant signs of manipulation.

• Connected accounts and profiles: links between usernames, email addresses, phone numbers and online activity.

• Evidence behind personal claims: information that supports or conflicts with relevant details about their identity, work or background.

• Patterns across sources and time: significant contradictions, changes in their story and connections that warrant closer examination.

For an Extended Review, we also carry out deeper research into the specific questions agreed with you.

Finding information is only part of the investigation. We check whether results relate to the right person, assess the reliability of sources and examine how the evidence fits together. This helps distinguish meaningful findings from coincidence or misleading matches.

Your report explains what we discovered, the evidence behind our assessment and what it means for your concern.

Step 4 – You receive your report

We email your written report to the address you provided. It brings together the findings and supporting evidence, with a clear assessment of the questions you asked us to examine.

Your report includes:

• An overall assessment: what the findings mean for your concern.

• Findings at a glance: colour-coded assessments with written labels and explanations for each area checked.

• Supporting evidence: relevant screenshots and source references, explaining what they show and why they matter.

• Unanswered questions: what we could not confirm, why, and how this affects the conclusions.

We explain whether the evidence supports the identity and claims presented, raises concerns or leaves the question unresolved. Consistent findings do not guarantee someone’s intentions or future behaviour.

For an Extended Review, the report also addresses each of the additional questions agreed with you.

Will the person know I’ve requested a review?

We do not contact the person being reviewed, send them messages or connection requests, or approach them under a false identity. We do not tell them that you have requested a review.

Our research uses lawfully available information. It does not involve accessing private accounts, obtaining passwords or carrying out physical surveillance.

We handle the information you provide in line with our Privacy Policy and use it to carry out your review.

For details of how we store, use and protect personal information during an investigation, please see our Privacy Policy.