Plainview Privacy Policy

Last updated: 12 February 2026

This Privacy Policy explains how Plainview (“we”, “us”, “our”) collects, uses, stores, and protects personal data.

Plainview is operated as a sole trader business in England & Wales. Correspondence address: Union House, 111 New Union Street, Coventry CV1 2NT.

We are committed to handling personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

For the purposes of data protection law, the data controller is:

Plainview
Union House
111 New Union Street
Coventry
CV1 2NT

Email: info@plainview.org.uk

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Client-Provided Information

  • Name

  • Email address

  • Information submitted via briefing or enquiry forms

  • Details provided about the subject of a review (as supplied by the client)

2.2 Technical and Usage Data

  • IP address

  • Browser type and device information

  • Pages visited on our website

This data is collected through standard website functionality and analytics tools.

3. How We Use Personal Data

We process personal data only where there is a lawful basis to do so.

Personal data is used to:

  • Provide and deliver our services

  • Communicate with clients

  • Carry out investigative review work requested by the client

  • Maintain internal records

  • Meet legal and regulatory obligations

We do not use personal data for automated decision-making or profiling.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

4.1 Contract

Where processing is necessary to perform a contract with you, or to take steps at your request before entering into a contract.

4.2 Legitimate Interests

Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This includes:

  • Protecting the integrity of our service

  • Preventing misuse

  • Maintaining records for business and legal purposes

5. Information About Third Parties

As part of our services, clients may provide information relating to third parties (for example, individuals who are the subject of a review).

Where this occurs:

  • We process such information only for the purpose of providing the requested service

  • We rely on the client to confirm they have a lawful basis for providing this information

  • We do not contact or interact with any third-party subjects

6. Data Sharing and Third-Party Processors

We do not sell personal data and do not share it for marketing purposes.

We may share data with trusted third-party service providers where necessary to operate the business, including:

  • Website hosting providers

  • Payment processors

  • Email and communication services

All third-party processors are required to handle data securely and in accordance with UK GDPR.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data, including:

  • Secure systems and access controls

  • Password protection

  • Limiting access to data on a need-to-know basis

While no system can be guaranteed to be completely secure, we take reasonable steps to protect data against unauthorised access, loss, or misuse.

8. Data Retention

Personal data is retained only for as long as necessary.

Typical retention periods include:

  • Client records and reports: retained for a reasonable period for reference, compliance, and dispute resolution

  • Enquiry data: retained only as long as required to respond or follow up

Data is securely deleted or anonymised when no longer needed.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of data (where applicable)

  • Restrict or object to processing

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

10. ICO Registration

Plainview is required to register with the Information Commissioner’s Office (ICO) as a data controller.

Registration will be completed, and the registration number added to this policy once issued.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Ensure basic site functionality

  • Understand how visitors use the site

You can control cookies through your browser settings.

Further details may be provided in a separate Cookies Policy if required.

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in law or business operations.

The most current version will always be published on our website with the updated date shown at the top.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Plainview
Email: Plainview.org.uk